Read our primary privacy notice below, or click Learn More to see privacy and cookie details about certain services (including Mobility services) and scenarios
This privacy notice describes how Viasat processes your personal data when you use our inflight (aviation), maritime, rail, bus (or other transportation service) internet connectivity, content, and ad-supported services.
Exercise your personal data rights through our online Privacy Rights Request Portal
Learn more about your choices when we share personal data with third parties
Effective: January 29, 2024
Scope of this Privacy Notice Who we are and what we do
Personal data we collect and sources of information
Service-specific privacy information
How we use your personal data and our legal bases
When we share your personal data
Cookies and similar tracking technology
How we secure your personal data
International data transfers
Additional region-specific information
How long we keep your information
Automated decision-making
Your choices and data protection rights
Privacy controls
Personal data about children
Updates to this Privacy Notice
How to contact us
Privacy notice PDF and history
Notice Addendums
Viasat Controller Entities Addendum
Data Privacy Framework Notice
This Privacy Notice explains how Viasat collects, uses, discloses or otherwise processes your personal data when you use our websites and when we provide many of our services to you. We also explain your data protection rights as well as how to contact us if you have questions or comments.
Viasat collects your personal information when you interact with us. We respect your privacy, and for this reason we work hard to gain and maintain your trust and to be transparent about how we use your information. This Privacy Notice explains who we are, how we collect, use, and share your personal data and your related rights.
This Privacy Notice applies to the personal data that we collect when you visit the Viasat websites including when you sign up to any newsletters, download content, register for events or webinars (“Websites”); take part in competitions; purchase or use our residential, commercial, and community broadband connectivity, communications, content and analytics services; engage with our mobile applications (“Apps”); contact our customer support agents; receive and interact with the communications we send to you; or otherwise engage or communicate with us related to any of these services, or any other Viasat products or services that link to this Privacy Notice (collectively referred to as the “Services”).
We may provide these Services to you directly, such as when you sign up for our residential satellite broadband service. You also may access certain Services because Viasat has a relationship with your company and we collect certain information about you as a result, including your user contact information and username and password credentials that enable you to access and use our Services, such as our Intelie by Viasat services.
IMPORTANT: Viasat collects personal data for different reasons, not all of which are addressed in this Privacy Notice. For example, the personal data processing for Viasat’s Mobility services, including our in-flight connectivity, maritime, and related services, is covered under a separate Privacy Notice. Also, we collect personal data from you if you apply for employment with Viasat, and the processing of your information in this context is covered under a different Privacy Notice. Our other privacy notices can be found in the Privacy Center on our Websites or at other locations where you interact with us.
Where we refer to “Viasat” (or “us,” “we,” or “our”) in this Privacy Notice, we mean Viasat, Inc., Inmarsat Global Limited and all of our group companies. To find information on the group company that is the owner of a particular Website or provider (or data controller) of a particular service, you can find a list of those entities here. If you have any questions or comments about our use of your personal data, please contact us using the contact details provided at the bottom of this Privacy Notice.
We recommend that you read this entire Privacy Notice so that you are fully informed about how we treat your personal data and your rights. This includes information available in the “Service-Specific Privacy Information” and “Additional Information Based on Your Location” sections of this Notice that include details on our personal data processing that apply depending on the specific Viasat service you use, or your location, e.g., state, country, or region.
Viasat, including Inmarsat has been providing consumers, businesses and enterprises in the aviation, maritime, and other sections, and governments with communications and broadband internet products and services for more than 40 years.
Viasat is a global communications provider headquartered in the United States. Viasat group of companies are located throughout the world. You can find a list of many of our Viasat locations on our website here.
The personal data we collect either directly or indirectly from or about you will depend on the Service you are using and how you interact with us, and can include your contact, payment and service details, device information, websites you visit, cookies, and data captured using other tracking technologies.
When you interact with Viasat, we collect personal data about you from the following different sources:
The table below describes the personal data we collect from and about you depending on the Service, some of which we combine in our systems.
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Personal data description |
Information source |
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Identifiers including your name or alias, Viasat account credentials like username and password, online identifiers through our Websites and Apps (e.g., cookies and similar tracking technology), and other similar identifiers |
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Contact details including your physical address used for contact or service support purposes or billing and deliveries, telephone number, email address, fax, job title, department, company affiliation, and Viasat Voice telephone number (for Viasat Voice customers) |
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Financial and related information including your credit or debit card number for payments, bank account information that we use to set up direct debit payments, and credit-related information to support credit and solvency decisions |
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National identification numbers such as a social security number (including last four digits) and tax identification number that we associate with your account for Services |
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Customer account information including records of the Services you consider or purchase from Viasat, billing records (including amount, due date, and payment date), invoices, fees processed, payment status (current or delinquent), payment method expiration status, services added or removed, internet account status (active, disconnected, suspended), status of customer service calls (scheduled or unscheduled), and records of our interactions with you, including when and how you contact us and the content of those interactions |
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Service usage information such as information on interactions with our Services including account log ins (including date and time) and actions taken within your account |
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Online usage information such as Internet and other network activity information that we capture as an internet service provider (ISP), including, to the extent allowed by local laws, the domains associated with the websites you visit, the date and time of visits, and related network metadata, search history, malicious traffic your device may encounter (including when visiting websites), and crash reports. |
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Device information such as IP address, device type, unique device identification numbers such as your device MAC Address, modem and router information, operating platform and system, browser-type, browser plug-in types and versions |
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Geolocation information using IP address, WiFi access points and GPS from which we can identify your general geographic location, e.g., country or city-level location, time zone settings, and other technical information that associates your location to your use of the Services |
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Sensory information such as audio recordings of your customer service calls to Viasat in relation to the Services |
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Characteristics such as age or age range, date of birth, nationality, occupation, gender and other demographic data that we use to tailor our offers and Services to you |
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Inferences derived from personal data such as purchase preferences, interests and characteristics. For example, when providing our Viasat Connect service we make predictions about websites you might visit based on other personal data we collect in connection with that service. |
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Marketing and Communications Preferences includes preferences in receiving marketing from us and our third parties and your communication preferences. |
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You can find more detail on our personal data processing for certain Services by clicking on the applicable Service below:
We use your personal data for various reasons, including to provide, support, and improve the Services and tailor the Services to you, to keep your information secure, and to communicate with you about the Services. We are a global company, and in certain countries and regions where we operate, we must inform you of our specific legal basis to collect and use your personal data.
We use the personal data that we collect from and about you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your information.
Laws in certain locations where we operate require that we disclose our legal basis for processing your personal data, which includes the following bases depending on which service you use:
If we rely on our (or a third party’s) legitimate interests to collect and use your personal data, these interests will normally be to operate and provide our Services, communicate with you and respond to your questions, improve our Services or use the insights to improve or develop new services, market or promote either our Services or the services of a third-party that are closely partnered with our Services, or to detect or prevent illegal activities.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
The following table provides more details on our purposes for processing your personal data and the related legal bases.
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Purpose |
Personal Data |
Legal basis |
|---|---|---|
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Register you as a customer and provide the requested Services to you |
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Contract
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Communicate with you about the Services, including installation scheduling and updates, product and service updates and availability, updates to our terms of service |
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Contract |
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Respond to inquiries and requests from current and prospective customers, and Website users, including for customer support quality assurance and training purposes, and related recordkeeping. |
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Legitimate Interests of Viasat |
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Keep the personal data of Website users and customers secure, prevent fraud, and address threats to your safety or the safety of others. For example, we may use malware and spyware monitoring tools to detect suspicious activity and algorithms to detect unauthorised access to our Websites and Services. |
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Legitimate interests of Viasat Vital interests |
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Manage compliance with our service terms, or to bring and defend legal claims, including recovery of debts |
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Legitimate interests of Viasat |
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Maintain, support, and improve our IT systems, including to repair and debug our systems. |
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Legitimate interests of Viasat |
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Learn about our current and prospective customers and Website users to improve our Services, and to develop new products and services and improve our marketing, customer relationships and experiences. This includes identifying usage trends and patterns and evaluating this information on an aggregated, specific group(s), and individual basis |
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Legitimate interests of Viasat |
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Contact current and prospective customers about products, services, and events we think may be of interest to you, including with promotional mailers and electronic communications |
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Consent (where required); otherwise, legitimate interests of Viasat |
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Personalize and customize your experience with our Websites and Services, including to provide local or otherwise targeted content and information, e.g., using browser and device-related location data to customize Viasat dealer information presented on the Websites |
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Consent (where required); otherwise, legitimate interests of Viasat |
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Personalize, target, and deliver advertising for our Services on third party websites, apps, and other online services, and measure the effectiveness of our campaigns and adjust our methods |
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Consent (where required); otherwise, legitimate interests of Viasat |
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Administer surveys to collect customer perceptions and measure satisfaction |
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Legitimate interests of Viasat |
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Administer competitions and prize draws |
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Legitimate interests of Viasat |
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Manage our use of tracking technologies such as cookies used with our Websites and Apps, and enable you to manage your cookie preferences |
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Consent (where required); otherwise, legitimate interests of Viasat |
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Identify audiences and Individuals like you to better tailor our marketing campaigns and communications |
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Consent (where required); otherwise, legitimate interests of Viasat |
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Comply with the legal obligations to which we are subject and to support our general business operations |
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Legal obligation
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Cookies are small data files that are placed on your computer or mobile device when you visit a website or online platform. We use cookies and similar tracking technology (collectively, “Cookies”) to operate and enhance our Websites and certain Services and understand how you navigate our Websites and Services, to maintain user preferences or settings, combat fraud, help to ensure compliance with our policies and Terms of Use, and support our online advertising (including retargeting efforts) for Viasat services. Where required by applicable law, we ask you to provide your consent to or give you choices on the use of these tracking technologies.
For more information about the types of Cookies we use, why, and how you can control Cookies, please see either our Cookie Notice or the Do Not Sell or Share My Personal Information page available on the Website or Service you are using.
Viasat takes the security of your personal data seriously. The measures we use to protect your information may vary between Websites and the Services.
We take our responsibility to protect your information seriously and use appropriate technical, physical, and organizational measures to safeguard the information that we process through our Websites and Services. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data. No security system is 100% secure, however, and we cannot guarantee our security measures will not be compromised.;
We operate as a global organization with service providers and partners around the world. Your personal data may be transferred to countries with data protection standards that are not equal to the standards in the country where you are located. We put in place appropriate measures to safeguard your personal data when transferring it around the world.
Your personal data may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different than the laws of your country (and, in some cases, may not be as protective).
The servers that operate or process personal data related to our Services are primarily located in the United States and the UK, though personal data also may be transferred to India, Israel, Ireland, and the group countries in which our business is established or our Services are available, and potentially other countries. Our group companies and third-party service providers and partners operate around the world. This means that when we collect your personal data, we or our service providers may process it in any of these countries. Please see under the heading "When We Share Your Personal Data" above for further information on third parties we may share your personal data with and in which countries they are located.
We take appropriate safeguards to help ensure that your personal data remains protected in accordance with this Privacy Notice. These include, for example, implementing the UK and European Commission’s Standard Contractual Clauses for transfers of personal data between our group companies, which require all group companies to protect personal data they process from the European Economic Area, Switzerland and the UK in accordance with data protection laws in those areas. Where appropriate, we also put in place additional safeguards to protect your personal data when it is transferred to countries considered to be less protective.
Information on the Standard Contractual Clauses we have in place between our Viasat group companies can be provided on request. We have implemented similar appropriate safeguards with our third-party service providers and partners.
Data protection laws and requirements can differ by location, including region, country, or state. Where appropriate, we describe additional country specific information about our collection and use of your personal data in connection with our Websites and Services.
If you are in one of the locations listed below, please click on the relevant link for country specific information about our collection and use of your personal data.
We will keep your personal data for as long as we have a legitimate business need to do so.
We retain the personal data we collect from you where we have an ongoing legitimate purpose to do so described in the “How We Use Your Personal Data and Our Legal Bases” section above. For example, where we process your information based on a contract with you, we generally will retain the information for the length of the contract to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we no longer have an ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
We do not use your personal data to engage in automated decision-making that will have a significant effect on you (legally or otherwise). In the U.S., we use automated tools that process information such as your location and credit history to assess whether our Services are an available or most appropriate service option for you and to inform the appropriate initial upfront fee for our Services.
Depending on your location, you may have certain rights that you can exercise over our collection and use of your personal data.
Depending on your location, the privacy laws that apply to Viasat and our Services give you certain rights over the personal data we process about you. These rights are in addition to your right to know or be informed about how we process your data, which we honor through our descriptions in this Privacy Notice. Your data protection rights may include:
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Requests to exercise your data protection rights |
Please submit a request using our Privacy Rights Request Form to exercise your data protection rights. While your location determines what rights are available to you, we respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. |
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Requests to stop sending directed marketing |
You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of the email you receive from Viasat or its marketing partner. You also can use our Privacy Rights Request Form to instruct us to remove you from our marketing campaigns. |
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Account management |
If you have set up an online account for Services that is accessible through one of our Websites or Apps you can manage your account settings by logging into your account. For management of online accounts you have set up in connection with the Services, you can manage settings from within your account. |
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Accepting or rejecting Cookies |
You can change cookie settings (including to decline non-essential cookies) by visiting our Cookie Notice or the Do Not Sell or Share my Personal Information page available on the Viasat Websites or Services you are using (where applicable based on local laws). You can also adjust your browser settings more generally and modify local device settings to accept or reject cookies. For more information on how to do this, please see our Cookie Notice available on the applicable Website or Service. |
Viasat Websites and Services are not intended to be used by children. We do not intentionally collect children's data.
The Viasat Websites and Services are not directed to children under 13 years old (or older, if applicable law provides for different protections), and we do not intentionally collect personal data from children. If you become aware that we have inadvertently collected personal data from a child, please notify us as soon as possible by contacting us using the contact details provided under the “How to Contact Us” heading below.
We may update this Privacy Notice from time to time in response to changing business, technical or legal developments. When we update our Privacy Notice, we take appropriate measures to inform you and provide you with appropriate choice, consistent with the significance of the changes we make, and in compliance with applicable data protection laws.
You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the top of this Privacy Notice.
If you have any questions or concerns about our use of your personal information, please contact us using the following details:
Viasat, Inc.
Attn: Viasat Privacy Office (Legal Dept.)
901 K Street, NW, Suite 400
Washington, DC 20001
Email: privacy@zqosn.net
| Date of Update | Summary of Changes |
|---|---|
| 2/14/2023 | Privacy Policy available on revised Privacy Center page at zqosn.net/privacy. |
